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Macafem Online Supplements

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Macafem Online Customer Support FAQ


• Billing Information

Which credit cards do you accept?
We accept Visa and MasterCard credit and debit cards, as well as American Express and Discover cards.

Besides from credit cards, which other ways of ordering do you have?
We accept checks and money orders. These have to be denominated in U.S. Dollars, drawn on any U.S.A. bank and with a printed nine-digit bank routing number.

How will the credit card charge appear on my statement?

• Shipping Information

Do you ship orders outside of the United States?
Yes we ship to over 60 countries worldwide. Full list of countries we ship to will appear when you check out along with the shipping costs.

Do you ship to military address or P.O. Boxes?
Yes. We work with USPS (United States Postal Service) which accepts those shipping options.

How long will it take for my order to arrive?
U.S. shipments take from 3 to 5 business days, while international shipments take around 4 to 7 business days to arrive.

Where are the orders dispatched from?
Orders will be dispatched from our offices in Orlando, Florida.

• Order Status and Tracking

I never got the confirmation e-mail. What can I do now?
We do send both order confirmation and shipment confirmation e-mails automatically to the e-mail address you provided. Occasionally these e-mails get mistaken for junk mail by e-mail filters and firewalls (because these e-mails are generated by a computer). Check your junk e-mail folder and set your e-mail filters to allow e-mails from MacafemOnline.com.

Can I track my order?
Yes. You can follow the instructions provided to you in the shipping confirmation e-mail. If you are still having trouble tracking your order, e-mail us with your order number and we will be more than happy to track your order.

My USPS tracking number is wrong. What can I don now?
Tracking information may not be available immediately. If your tracking information is not working for the next 24 hours after you received it, e-mail us with your order number so that we can help you track your order.

My order never arrived. What should I do?
The length of the transit time depends on whether it is a national or international shipment. Here are approximate transit times for both shipping methods. You shouldn't consider your order lost unless at least double the amount of time has passed from the shipping date. Note that international orders may get delayed due to customs inspection.

Within United States:
   USPS    Priority Mail     3-4 Business Days

International:
   USPS    Global Priority Mail     6-10 Business Days


• Returns

What type of returning policy do you have?
A total refund will be made to customers credit card account upon receipt of unused Macafem bottles. Concerning to the used bottles, only one will be considered for complete refund when returned.

Address for returning bottles:

7839 Sugar Bend Dr.
Orlando FL, 32819,
USA.

For any questions you can contact us by e-mail (info@mafemonline.com )

• Received Order Problems

I received my order, but there has been a mistake in the quantity of bottles. What happens now?
E-mail us with your order number. We will investigate your claim and if any errors have occurred we will immediately send the extra bottles free of charge.

• Checkout Problems and Cookies

My shopping cart appears empty even though I added items to it. What is wrong?
This may be because the cookies option is not enabled in your browser settings. To fix this problem you will need to turn cookies option on. See detailed instructions on this below.

What are cookies?
Cookies are tiny text files that Web sites set in your PC to help your browsers remember precise information.

How do I enable cookies in my browser?
If you are using Microsoft Internet Explorer 6
   Click on Tools on the menu bar
   Click on Internet Options
   Click on the Privacy tab
   Set slide bar to Medium or Click Default button
   Click OK to Exit

If you are using Microsoft Internet Explorer 5
   Go To Internet Options. This is under either View or Tools depending on
   version.
   Click Security Tab
   Click Custom Level
   Scroll Down to Cookies
   Allow cookies that are stored on your computer should be checked as
   enabled. If it is not, please check it.
   Allow per-session cookies (not stored) should be checked as enabled. If
   it is not, please check it.
   Click OK to Exit

If you are using Netscape
   Open the Edit menu
   Choose Preferences
   Under the Privacy & Security category, click Cookies. (If no subcategories
   are visible, double-click the category to expand the list.)
   Choose Enable cookies for the originating web site only
   Click OK to Exit

If you are using AOL
   Type keyword Preferences
   Click Internet Properties
   Click Security Tab
   Click Custom Level
   Scroll Down to Cookies
   Allow cookies that are stored on your computer should be checked
   as enabled. If it is not, please check it.
   Allow per-session cookies (not stored) should be checked as enabled. If it
   is not, please check it.
   Click OK to Exit

If you are using third party cookies blocker software refer to the manual supplied by the third party software.


• Buyer's Guide

How do I cancel my order?
If you decide to cancel your order before it has been shipped, simply e-mail and inform us of the details such as the order number and the name on the order. Note that we process orders fairly quickly after they have been received; sometimes within minutes.

• Privacy and Security

Is this a secure site?
Yes. Any Credit / Debit Card or any other bank and personal information entered is encrypted and submitted through a secure connection.

Do you sell or trade my personal information?
No. Privacy is a very serious matter for MacafemOnline.com. It is true that in order to process your order, we must know basic contact information such as your full name, address, e-mail address and method of payment. All required information is kept internally and is never shared with third parties.

Where are the order dispatched from?
Orders will be dispatched from our offices in Orlando Florida, by USPS First Class. Delivery will take from 4 to 7 days for domestic orders and from 5 to 10 days for international orders.

• General Information


Phone/Fax: 407 412-9339
e-mail:
Merchant Outlet: 7839 Sugar Bend Dr. Orlando FL, 32819, USA.


Copyright© 2006. www.macafemonline.com. All Rights Reserved.